The Stitch Fix Experience: Part 2
Well, I did it. I let somebody else shop for me <shudders>. How was it, you ask? Well, if everybody's boxes were as off-the-mark, low quality and quickly thrown together as mine, then I'm honestly not sure how Stitch Fix has become so popular. I'm thinking that either the efficiency of the service makes up for the lack of quality or that my case is an exception. I know so many people who use this shopping service and love it that this can't be the norm. Once I scheduled my fix I got the typical confirmation email with links to communicate things to my stylist, and about 4 days after that, I got another email letting me know that my stylist was about to start styling my box for me and letting me edit the note that I didn't leave for my stylist. I was going to mention that this was for a blog post, but thought it'd be more interesting to see how they do without knowing that.
I got one more email once my box was shipped and then, there it was. My tan and teal branded box of goodies. When I opened the box it was exciting because I had no idea what was in it, but as I dug in, I became more and more disappointed. There was a packing slip and some style cards where they give you collage style outfit ideas stuffed very half-assedly into a crumpled up envelope and the return mailing bag. They do a very good job of providing instructions on how to return things and such though. The instructions were on the box as well as in the envelope.
The Items and Quality
As far as the clothes went, there were a pair of dirty (yes, actually dirty) BCBGeneration gladiator wedges, two tops in relatively ugly prints, a dress that is totally not for my body type, and a somewhat cute but very plain shirt with a hole in it. Both of the patterned tops all had snagged hems and strings hanging off of them and the black and grey shirt had a big ole' hole in it. All of the material felt cheap and the black shirt was very obviously stretched and warped. The shoes had some kind of white gunk on them, not sure what that was and were haphazardly thrown into a canvas bag, which was then tossed into the box. The tank top with the crazy red, white and blue print came with some random white price sticker stuck on it that wouldn't come off. The dress was alright I suppose, but elastic or tied waists are a terrible choice for somebody with a wide or thick waist, which the stylist knew I had. Anyway though, here out the images below.
The Brands and Prices
The only brand name that I've heard of in this group was BCBGeneration. Below, you'll see the prices that they listed for each of these items.
At total of $325 for everything, since the $20 styling fee counts towards a purchase, that averages out to $65 per piece. I've done a lot of shopping in my life and I'd compare the quality of items I received to what you'd find at Forever 21 or Charlotte Russe. Not terrible, but definitely not great. They're something you'd buy to go to a party or something, but not last more than a few wears. After some research on the brands, I've found that Pixley and Market & Spruce seem to be exclusively sold on Stitch Fix. Patrons of Peace and Daniel Rainn brands are not exclusive to Stitch Fix, but the specific items I received can't be found anywhere online other than previously-owned shops. BCBGeneration is obviously not exclusive to Stitch Fix.
However, I found the same exact BCBGeneration sandals at Nordstrom.com for half the price here. They are on sale for $44.48, but even at the full price of $78.95, Stitch Fix charges over $10 extra.
I found this on Stitch Fix's website with regards to the labels and brands that they carry. It looks like a lot of the stuff they sell comes from collections, brands, designers and manufacturers that are produced exclusively for Stitch Fix, so there's no way to compare the prices. They could easily mark up a shirt that at H&M or Forever 21 costs $25 to more than double that. Nothing in my box was under $50, which is completely fine with me, but I expect that level of quality in the items as well, and unfortunately, the items in my box fell very short of that.
They also have an entire section of their site dedicated to becoming a stylist, which is neat, but I didn't find anything on what qualifies somebody to be a stylist. I've heard from several of my friends that it seems like their stylists don't even listen to them. I believe you have to be located in certain areas of the country in order to get a job as a stylist, but I suppose if you like picking clothes out, that'd be a pretty cool gig to get.
Once I received my box, I got an email saying I should fill out the online survey and let them know what I plan to be returning. It let me give comments and rate my happiness for each individual item and for the box as a whole. Since I rated everything so low, I received an email saying, "we're sorry that you were unhappy," and they waived my $20 styling fee.
In general, I think Stitch Fix is made for woman who prioritizes efficiency and convenience, while still wanting to be a bit style conscious. I don't see the service being very beneficial to hard core fashion girls or women who like higher quality fabrics and cuts. The designer names carried by Stitch Fix are quite lacking, but at least there are a few. The experience as a whole was great though. Other than the actual products I received, the entire process was very quick and painless, so I'd highly recommend this service to women looking to add some style to their wardrobe with minimal effort. I would not recommend this to someone who prefers luxury or high end items though.
- The website is well organized and well made
- Easy to follow process
- Great referral program
- Easy to communicate with your stylist
- Great review process
- Very thorough Style Profile
- Effective FAQ's
The Cons (IMO)
- Lower quality
- Fewer known designer labels
- Overcharge for items
- Stylists don't always provide personalized service
- Items seemed reused
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